How do I log a refund in onDeposit?

It is important that you log your refunds into the onDeposit system for accurate reporting.  onDeposit does not process live credit card refunds, nor do we suggest that you refund via credit card.  Why?  When you refund via credit card you pay not only the incoming fees but the outgoing fees as well. 

To log a refund:

• Log into 44fish.com
• In onDeposit, click "Receive Payment" (You may also choose to find the original invoice first, then at the bottom of the "Edit Invoice" screen, click "Proceed to Payments")
• Enter the amount of your refund in the "Total amount" and "Amount to apply" fielsd, using negative values. So for example, if you were refunding $20, you would enter -20.00.
  
• Log your payment type as "Refund"
• Fill in any other applicable information, and Apply Payment/Credit to Invoice or Save and Email.

Now, you've logged that you issued a refund, and your payment history will be correct. However, when you applied the negative payment to the invoice, the invoice is now going to show as not paid. If your refund was for the entire total of the invoice, you may chose to simply void out your invoice, by going to the Admin tab of the edit invoice screen, and changing the status to void. If you issued a partial refund, you may wish to simply change the total of the invoice to the lower amount, and then add a note that a refund was issued.

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