How are renewals handled?

We are often asked how membership renewals are handled.  Well, to be honest this is not a "dime a dozen" answer as it is somewhat unique to each and every partner.  As a partner you are asked to complete the membership worksheet.  In this worksheet you isolate for us how you want members identified, and more so how you want us to set the system up to automatically invoice them.  The standard process is as follows:

• 60 days from membership expiration a friendly reminder email is sent to the member letting them know that their membership is coming up for renewal.  At this time an automatic invoice has not been created but the member can renew usng the online renewal form.
  
• 30 days from the membership expiration an email is sent to the member to let them know their membership will expire in 30 days and that they have an active invoice to pay.  The invoice for their membership dues is now automatically generated.  The ability to use this method is dependent on a customization to the payment page to account for your specific membership settings/criteria.
  
• On the date of membership expiration (also known as day 0), the member is sent one last reminder that they have an outstanding invoice and that their membership has expired.
  
• - 30 days or Final Membership Notice.  A final email is sent letting them know that their membership has previously expired and that they can renew on their own.  The earlier invoice is now voided out for accounting reasons.  Should the member come back post -30 days and want to renew they can renew usng the online renewal form.

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