At Antharia, we do not believe that one size fits all.  For this reason, in 2009 we have released a multi-tier approach to supporting our clients and community.  We have developed a comprehensive set of both community and one-on-one solutions to meet your needs.

simple user guides

Looking for basic help?  Check out our new knowledge base topic dedicated to just the FortyFourFish system.  No more kicking and screaming, all the information you need is right here. [check out the user guides]

ticketing system

More advanced users of the FortyFourFish and OneFish system will find this direct ticket submission system to their liking.  Tickets are broken down into one of four categories: Questions, Support, Bugs and New User Requests.  All tickets enter a streamlined database system and notify the appropriate Antharia staff member.  Tickets are closely monitored and, based on an escalation system, will work their way from initial submissions to the man behind the curitan.  [submit your ticket here]

snurfle support system

When you submit certain types of support requests or if you have a bigger need, those needs may become classified as projects or mini projects.  When this happens, your new "project" is moved to the Snurfle Support System where you can interact directly with the team assigned to your project.  The new Snurfle Support System is only accessible to partners whose requests require additional attention and monitoring.  If you are not sure if your ticket belongs in Snurfle, start with a base ticket submision. [submit your ticket here]

not sure what to use?

Not seeing what you think will help you out?  Call the office at 240-296-3424 and dial 0.  Tell the company operator you need help with a support request but are unsure which system to use.